Is this right for you?

In order to help ensure your success, you must have a strong working knowledge of computers:

• You need to be able to use a mouse and computer keyboard
• You need to be able to shut down and turn on the computer properly
• You need to have the to navigate through multiple screens
• You need to understand how to navigate the computer’s files and desktop environment
• You need basic knowledge of programs including how to launch and close a computer program
• You need to understand how to use e-mail
• You need to know how to use the Internet
• You need to know how to create, name, save and delete a folder
• You need to know how to clear cache, cookies and history

Office Space Requirements

• No background noise allowed while servicing phone clients.
• Separate office space with a door that locks
• No distractions

PC Specs:

• A desktop/tower computer with a separate monitor is HIGHLY recommended. (Laptops are okay to use but you may want a second monitor and you need to be certain you disable Wifi).
• Dual boot machines (other than a Mac), Chromebooks, Netbooks, and Tablets are prohibited from use.
• Windows 10 is accepted by most clients (*Windows 8/8.1 only supported by some clients )
• At least 4GB of RAM is required by Arise but Virtual Representatives recommends 8GB or higher.
• At least Dual-core 2.8 GHz or Intel i class or AMD Phenom X2 class or better. (Verify that your computer is dual core. some clients require higher so please make sure to utilize the qualification checklists)
• Atom, Celeron, Pentium and Opteron processors are not permitted
• 20 GB or more of available hard drive space 60 GB or more of total hard drive space required.
• Minimum 10 mbps download / Minimum 3 mbps upload speed. Test your www.speedtest.net. *** Virtual Representatives recommends much higher speeds. If you are just passing the speed, that will not be good enough. We recommend you get the highest speed plan you can get with your internet provider.
• Maximum Latency Threshold of 120 milliseconds (ms)
• Monitor resolution of at least 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p).
• Dual monitors may be required on some client programs.
• You must have a fully wired mouse and keyboard.
• All-in-one computers are not allowed by any client. Netbooks, and Tablets are prohibited from use. (Laptops are OK)
• A business class internet modem is highly recommended.
• *** Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Please make sure you fill out the qualification checklist for the client before enrolling.
• *** Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued

Mac (Apple) Specs:

• Macs must have an Ethernet port
• MacBook Air and Mac USB-C ports will not be supported
• Boot Camp and a licensed version of Windows MUST be installed. (You can install bootacamp here: https://support.apple.com/en-us/HT201468). Bootcamp must be installed before running in client technical checks in order to pass.
• Intel Core i5 2.7 GHz processor or better
• 20 GB or more of available space, 60 GB or more of total space
• 4 GB of RAM or better
• MAC OS X 10.10 Yosemite or higher
• Minimum 10 mbps download / Minimum 3 mbps upload speed
• Maximum Latency Threshold 120 milliseconds (ms)
• Hard-wired connection (no wireless)
• Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
• Monitor Recommendations – 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)
• Dual monitors may be required on some client programs (Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device)
• *** Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Please make sure you fill out the qualification checklist for the client before enrolling.
• *** Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued

Clients that allow Mac’s with the above requirements: 

• Barnes & Noble
• Comcast
• DICK’S Sporting Goods
• Dynegy
• Instacart
• LogistiCare
• TXU

Workstation requirements

• Internet Explorer 8, 9, 10, or 11 on Window 8 or 10 (Certain client programs may require specific versions of Windows. Windows 8/8.1 not supported by some clients. Please see the Client Opportunity Announcement and checklist for details)
• (Optional) Mozilla Firefox or Chrome for Windows
• Hard-wired 3.0 Mbps download / 1.0 Mbps upload broadband Internet service via DSL, Cable, or Fiber Optic connection. Take a moment and test your internet speed here: http://www.speedtest.net/ (*The use of wireless connections to access any Arise system at any time is prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are prohibited.)
• USB headset with microphone (needed for certification) 
• Hardwired telephone and headset (needed for servicing) 
• POTS (Plain Old Telephone Service). The service should be connected directly from the wall to your telephone, NO voicemail, fax, or other features on the line (some clients require long distance).
• Digital service is allowed for most clients. The telephone line should not connect with the computer.  It can run thru your modem (must have a filter) but not into the computer. (Softphones and cell phones and cellular data phones like Straight Talk are not permitted)
• PROHIBITED EMAIL ADDRESSES: AOL, Hotmail, Incredimail, Juno, LiveMail, Yahoo, Ymail.
• The use of Boxbe.com is not supported by Arise or Virtual Representatives.
• Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.
• USB connected modems are not supported.
• Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.
• The use of wireless connections to access any Arise system at any time is prohibited, even if the connection is encrypted. (NO WIFI)

ASD (Arise Secure Desktop):

• The Arise Secure Desktop (ASD) is a tool designed to temporarily convert a PC into a “servicing station” for the client program a call center will be servicing. The ASD provides a secure and streamlined environment which is optimized to successfully access the Arise Platform to service a client program
• Not all client programs require the use of an ASD so it is recommended that an agent review the Opportunity Announcement in detail to see if an ASD will be needed.
• If the client program selected uses the ASD, all the information required for its use is contained within a USB flash drive and instructions that will be provided to the enrolled agent
• Upon enrollment in a certification course for a client program, make sure to keep an eye out for an email with instructions on how to install the ASD.
• The ASD is an additional operating system on a computer. It does not interact with an existing windows operating system. It is launched from a USB flash drive and does not install on a computer. Once the ASD is removed, no trace of it is left on the PC.
• You will be required to purchase a USB flash drive to download the ASD to.
• You must have a USB 3.0 Port on your computer.
• The USB Flash Drive that you purchase needs to be high end. Do not skimp and buy a cheap one because it will affect speeds and cause issues. You will want a high quality USB 3.0 flash drive.
• ***IMPORTANT: Virtual Representatives does not recommend clients that uses the ASD at this time due to unpredictable technical issues.

AVG (Arise Virtual Gateway):

• AVG, the Arise Virtual Gateway, is a system that helps improve consistency and efficiency while centrally and seamlessly managing call routing
• Call centers and agents have the option to use either a POTS line (plain old telephone service) or VoIP (aka digital telephone or cable telephony) to service a client program. However, call centers and agents servicing client programs that route calls through the AVG system will need to be able to dial into the AVG (786) number.
• Call Centers and agents who do not have Miami area code phone numbers (305 or 786) will need to be able to dial long distance on their service lines which may result in long distance charges. For that reason, bulk or unlimited long-distance service plans are recommended and available from most carriers to avoid per-minute charges.
• A small number of client programs currently prohibit the use of VoIP while servicing and a POTS line will be required to service those programs. If the client program does not currently allow VoIP, agents will not be servicing on AVG.
• Please be sure to review the opportunity announcement in detail to see if AVG is required on the client program you select.

Security

• Windows Defender for Windows 8 or 10 (Other security software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software.)

You are responsible for maintaining the security and reliability your equipment. 

The following items are prohibited and, upon detection, may subject your company to the suspension or termination:

• Unlicensed or pirated software
• Malware infected software
• VMWare, Parallels, etc. (Dual Boot is prohibited unless using a Mac)
• Non-Arise provided VPN software or Proxy settings
• TOR or other privacy software

You receive payment for your services on the 1st and the 15th of every month by direct deposit. 

You can expect to receive your invoice no later than 2 days prior to your deposit date. 

If you provide services from the 1st through the 15th, your payment is sent to you on the 1st of the following month. If you provide services between the 16th and the end of the month, your payment is sent to you on the 15th of the following month.

Remember to take into consideration your pay dates and when you pick your first weeks hours. 

If you are given posting access for the end of the month, be sure to pick hours starting on the 1st. If you are given posting access on the 13th, be sure to choose hours starting on the 16th.

If you are given access to choose in the middle of a pay period, remember that the service fee’s come out regardless of how many intervals you service. If your paycheck is $40, the service fee’s will make your revenue payment $0. ”

Example: If you service from March 1st through March 15th, your payment will be made to you on April 1st. If you service from March 16th – March 31st, your payment is made to you for that period of time on April 15th.